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Not every entity is loaded through Connector API. Some data may arrive from other sources (for example, scheduled jobs that run at fixed times).

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Current behavior

If an entity is configured to be loaded via API, it does not participate in scheduled workflows that run at specific hours. Those schedules apply only to entities loaded from their default source. This avoids duplicate or conflicting loads for the same step.

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What you need to configure with support

Before integration, specify for each workflow step (task type):
  • which steps will be sent via Connector API;
  • which steps will come from another source (internal Connector schedule, database export, etc.).
Example: Support uses this mapping to enable the correct entities for your token and to exclude API-loaded steps from hourly schedules. If your data source mix changes, contact support before changing what you upload through the API.